When you contact my North Vancouver-Lonsdale MLA’s Community Office, my staff and I will do everything we can to assist. Your confidentiality is respected at all times. To give you a better idea of how we can help, please review the following information.
✅ If you…
- Are a resident (constituent) of North Vancouver-Lonsdale; and
- Have a matter within the jurisdiction of the provincial government.
✅ …then my Community Office can:
- Assist with the navigation of government bureaucracy.
- Help explain government policies and services.
- Provide information about resources and services that might assist you.
- Receive feedback about issues that matter to you.
- Attempt to resolve issues you may be having with provincial ministries or agencies.
- Provide copies of government documents and forms if you don’t have internet access.
- Schedule a meeting for you with MLA Ma.
- Arrange to have MLA Ma attend or speak at community events.
- Arrange for congratulatory certificates and greeting messages from MLA Ma.
However, by law, there are some things we cannot help you with.
❌ Unfortunately, we cannot help you if:
- You have or need to retain a lawyer to represent you pertaining to your case.
- Your matter is pending before the courts.
- The police are involved.
- We cannot make inquiries about police investigations. If you have a complaint about police conduct, please direct them to the Office of the Police Complaints Commissioner.
❌ We are further unable to:
- Offer legal advice or assist with legal action.
- Change the time limits for filing appeals.
- Overturn the decision of any provincial government ministry or body.
- Influence processes set up in law to be independent of the Legislature such as the Ombudsperson, Police Complaints Commissioner, Representative for Child and Youth, professional governance, etc.
- Take on casework that is federal or municipal in nature.
- Interfere with federal or municipal issues.
- Settle disputes between businesses or neighbours.
- Find constituents market housing, employment, or child care.
You can also find a list of local and provincial not-for-profit services and resources here.