When you contact my North Vancouver-Lonsdale MLA’s Community Office, my staff and I will do everything we can to assist. Your confidentiality is respected at all times. To give you a better idea of how we can help, please review the following information. You can also find a list of local and provincial not-for-profit services and resources here.

✅ If you…

• Are a resident (constituent) of North Vancouver-Lonsdale; and
• Have a matter within the jurisdiction of the provincial government.

✅ …then my Community Office can:

• Provide information on locating government services and contact information.
  
• Assist in understanding government policies and services.
  
• Assist in navigating through government bureaucracy.
  
• Ensure due process is being followed.
  
• Attend community events.
  
• Accept practicum students.
  
• Provide congratulatory and greeting messages.
  
• Provide government documents, legislation discussion papers and other web-based forms if you don’t have internet access.
  
• Resolve issues you may be having with provincial ministries or agencies. However, by law, there are some things we cannot help you with. 

❌ Unfortunately, we cannot help you if:

• You have or need to retain a lawyer to represent you pertaining to your case.
• Your matter is pending before the courts.
• The police are involved. We cannot make inquiries about police investigations. If you have a complaint about police conduct, please direct them to the Office of the Police Complaints Commissioner.

❌ We are further unable to:

• Offer legal advice or assist with legal action 
• Overturn the decision of any provincial government ministry or body 
• Influence processes set up in law to be independent of the Legislature such as the Ombudsperson, Police Complaints Commissioner, Representative for Child and Youth, professional governance, etc.
• Change the time limits for filing appeals.
• Settle disputes with businesses or neighbours.
• Find constituents market housing, employment, or child care.
• Take on casework that is federal or municipal in nature.
• Interfere with federal or municipal issues.

Please note, we can only assist with issues that fall under provincial responsibility.